What to do if a price looks odd?
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Troubleshooting

I spoted an odd looking historical price. What should I do?

Historical price data in OptiView may occasionally show discrepancies due to data source inconsistencies or delayed updates. OptiView monitors these issues and investigates reported discrepancies to maintain accurate pricing data.

Why discrepancies can occur

  • Data providers may occasionally supply incorrect or delayed historical price data
  • Corporate actions such as stock splits or dividends can temporarily affect price history
  • Data synchronization delays between sources can cause short-term mismatches

What to do

  • Contact OptiView support with the underlying symbol and timeframe of the issue
  • Include screenshots or specific timestamps to help identify the discrepancy
  • Use [email protected] to report the issue for investigation

Related Questions

Troubleshooting
How do I contact OptiView support?You can contact OptiView support at [email protected] if you experience issues with the platform or your account. The OptiView support team handles technical problems, login issues, and general questions.
Getting Started & General
What data source does OptiView use?OptiView uses 15-minute delayed options market data provided by Intrinio under a commercial license. The data includes option prices, bid and ask quotes, and underlying asset prices used across all features of the OptiView platform.
Charting
What is the difference between delayed data and real-time broker data?OptiView provides either 15-minute delayed market data or real-time broker data, depending on whether a brokerage account is connected. Delayed data is available to all users, while real-time data is provided by a connected broker.